The Prodigy plus web platform offers vendors an in-region warranty support solution (RMA) that links customers, retailers, distributors, service partners, vendors and network operators to enhance the after sales customer care and warranty management programs.
We don’t just repair returns, we prevent them. Using proprietary processes, failure analysis, data analytics and proprietary software, we can significantly reduce your returns, warranty costs and protect your brand. We offer real time visibility of service deliverables, customer satisfaction indices and key KPI indices (Repair TAT/ Repair bounce rate/ Cost per repairs etc.) for effective business planning and brand positioning.
The platform is highly scalable with high end automation and incorporates best industry business practices for effective management of customer care programs whilst improving Return On Care. The platform can be easily integrated with any existing service model and offers best cost & operational efficiencies without the need to modify existing business practices.
Currently over 600 retail outlets, 5 major telecom vendors and few network operators are using Prodigy plus solutions in the MEA region to support their RMA programs which addresses over 7 million warranty customer base. We also offer multi lingual tier 2 support for telecom / IT / consumer digital products for leading telecom vendors on product configuration and integration solutions.
Providing visibility to your products.
Our industry-leading proprietary PRODIGY plus reverse logistics software is customizable and allows customers to view their repair status and inventory information 24 hours a day, 7 days a week from anywhere in the world using a web browser.
The core functionality of the application enables the management of:
- Customer services
- Technical services
- Estimation status
- Delivery status tracking
- Work in process (WIP) tracking